FAQ
Shipping & Delivery
How long does shipping take?
Our worldwide delivery takes 6 to 10 business days, depending on your location.
Do you offer tracking?
Yes — every order includes free end-to-end tracking. You will receive your tracking number by email once your package ships.
Warranty & Returns
Do you offer a warranty?
Absolutely. Synkaura Flow comes with a 1-year warranty, covering any manufacturing defects or malfunction.
What if my product arrives damaged?
Contact us immediately with a photo/video. We will send you a free replacement or a full refund.
Do you accept returns?
Yes — we offer a 14 day return policy. If you’re not satisfied, you can return your product as long as it is in good condition.
Product & Compatibility
Will Synkaura Flow fit my monitor?
Yes — Synkaura Flow is compatible with most flat monitors between 24″ and 34″.
Does the LED sync work on any PC?
Synkaura works on any PC that has a USB port.
Does it work on TVs or consoles?
Not yet — Synkaura Flow is designed specifically for PC setups.
SyncLight App
Is the app free?
Yes — the SyncLight app is 100% free, with no subscription or hidden fees.
Is SyncLight safe to install?
Yes — our app is digitally signed and safe to use on any Windows device.
Setup & Installation
Is it easy to install?
Yes — Synkaura Flow is fully plug-and-play.
Just stick the LED strips behind your monitor, plug the USB into your PC, open SyncLight and press “Sync”.
Do I need any extra cables?
No — everything is powered through one USB cable.
Payments & Security
Is my payment secure?
Yes. Your payment is protected with SSL encryption and processed through trusted providers like Shopify Payments, PayPal, and Apple Pay.
Do you accept international payments?
Yes — we support all major credit cards worldwide.
Orders & Support
Can I change my address after placing an order?
Yes, but only if the order hasn’t shipped yet. Contact us immediately.
I didn’t receive my confirmation email — what should I do?
Check your spam folder. If it’s not there, contact our support team and we’ll resend it instantly.
How can I contact support?
You can reach us anytime at:synkaura.shop@gmail.com
Contact Us