Politique de remboursement

Synkaura offers a 14-day return option. If you wish to exchange an item, you have 14 days from the date of receiving your package to return the product to us.

If you contact us after 14 days or if the product is not received within the specified timeframe, returns will not be accepted.

For a return to be accepted, the product must be new, unused, in its original condition, and in its original packaging as received.

Please do not send your product before receiving confirmation from customer service.

To Be Eligible for a Return

Please provide the following information to our support team:

  • An email with your return request sent to synkaura.shop@gmail.com within 14 days of receiving your product.

  • 2 to 3 photos of the product (or a video if necessary).

  • An email explaining the reason for the return/refund request.

Once we have received this information, we will determine the next steps. If your request is accepted, you will be promptly informed via email and provided with all the details for returning the product.

Once we receive and inspect the product, you will receive an email confirming successful receipt.

If the return conditions are met and your return is complete, you will be refunded for your order. The refund will appear on your bank statement within 14 business days. Please note that return shipping costs are your responsibility.

Refunds Will Not Be Accepted If:

  • The package was not delivered due to an incorrect or incomplete address.

  • The package was not delivered due to circumstances beyond our control (natural disaster, snowfall, customs delays).

  • The tracking shows "Delivered," but you claim not to have received it.

  • A carrier fails to leave a delivery notice, and the package is eventually returned to the sender (you will need to file a claim with your country's postal service).

  • For any orders placed during FLASH Sales, exceptional discounts, or with a promotional code.

  • Other exceptional circumstances beyond Synkaura’s control.

Product Exchanges

We only exchange defective products. If you received a defective product, please contact us via email at synkaura.shop@gmail.com within 14 days of receiving the product. Your product will be replaced as soon as possible after we receive the required evidence (photos, videos, etc.).

Shipping

If you wish to return a product, return shipping costs are your responsibility.

In cases where we are at fault, we will cover return shipping costs. For example, if you receive the wrong product.

All returned products must be sent back with tracking to our return center to avoid disputes. Please provide the tracking number of the returned product to synkaura.shop@gmail.com.

You must also include the completed and printed return form in the package so that we can identify you and process your refund