Politique d’expédition

At Synkaura, we are committed to providing fast and reliable delivery for all our products, including our premium glass mouse pads and accessories. We currently ship to France, the United States, Canada, Australia, the United Kingdom, and Switzerland, with plans to expand to more countries worldwide.

Processing and Delivery Times

We aim to process and ship your order within 5 to 8 business days of receiving it. Delivery times typically range from 7 to 12 days depending on the destination. Please note that unforeseen circumstances, such as weather conditions, customs delays, or high order volumes, may affect delivery times.

Shipping Rates

Shipping rates are calculated based on the weight of the item and the destination country. The exact shipping costs will be displayed during checkout. Please note that certain countries may impose import taxes or duties, which are the responsibility of the customer to pay.

Order Tracking

Every order is shipped with a tracking number. You will receive this tracking number via email once your order has been dispatched. You can track your shipment through the link provided in the shipping confirmation email.

Return Policy

If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your package to discuss return or exchange options. Items must be returned in their original condition, unused, and in their original packaging.

Need Assistance?

We hope you enjoy our products and our fast, reliable shipping service. If you have any questions or concerns about your order, feel free to reach out to us at synkaura.shop@gmail.com.